FAQ’s

How do I buy online?

Step 1: Create a user profile/account.

Step 2: Select the items that you would like to purchase including your size and quantity requirements.

Step 3: Click ‘add to cart’.

Step 4: Review your order to check that it is correct and then click “Checkout”.

Step 5: Complete your shipping details.

Step 6: Make a payment via Credit card, debit card or EFT.

Step 7: You will be sent an email confirmation of your order.

Step 8: Sit back, relax and your Rinki Art order will be delivered to your door (Usually within 5 working days)

Please note that if you order something on back-order that your entire order will only be sent once the back-order item/s are ready.

Do I need to create an account to buy online?

Yes you do. Setting up an account gives you several advantages. You will be able to move through the checkout process faster, store multiple shipping addresses, view your order history as well as check the status of your current order. Once you have set up an account, your information will be stored and future purchases will be much quicker and easier. Please note, your information will be stored securely and we will not share your information with anyone.

What payment methods do you accept?

We accept VISA and MasterCard as well as EFT’s. Simply select “EFT” as your selected payment method when completing your checkout process.

Can I order via email/phone?

No. You can only order online via our online shop. Due to security reasons we do not accept orders via telephone or e-mail.

What currency do you use?

We accept South African Rands (ZAR) only.

Are prices inclusive of VAT?

We are currently not VAT registered and therefore do not add VAT to our products.

Is it safe to use my credit card?

We use a variety of measures to ensure that your personal information is protected from: unauthorized access, improper use or disclosure, unauthorized modification or alteration, unlawful destruction or accidental loss.

Is my personal information kept confidential?

Your information is stored securely and we will not share your information with anyone. See https://rinkiart.com/privacy.

Is rinkiart.com a secured website?

Yes. It is an encrypted SSL (Secure Sockets Layer) website with security measures to protect your information.

What if there is an error on the website?

Please contact us on info@rinkiart.com as soon as possible.

Do you have a size guide?

Sizes are reflected in pull down menus with our products.

Can I send garments to friends or family?

Yes. Please enter the friend or family member’s address in the ‘delivery address’ field upon checking out. The ‘billing address’ field would then be your address. The recipient will be asked for proof of identity upon delivery.

How will I know when my order has been shipped?

You will receive an email from us stating that your order has been dispatched and you will receive a waybill number to track your parcel’s delivery status.

How do I check my order status?

If you have a query, you can email us on info@rinkiart.com. Please provide your full name, contact number and order number from checkout.

What happens if I did not complete the correct delivery details on checkout?

Please email us on info@rinkiart.com so that we can access your order status and help you. If your order has already been collected by the courier there is a chance that you may have to pay additional fees to get the order sent to the correct address. If your order has not been collected by the courier, then we can easily change the address. If your order has been delivered to the incorrect address then we will try to help retrieve the order from the incorrect delivery address but any additional costs will be for your account. If it is not possible to retrieve the order, we will not be held responsible for the loss.

Do you deliver to a post office?

No. We do not deliver to post office addresses.

Do you allow for collections?

No. We are an online based retailer and deliver all orders via courier.

Can I place an order for delivery in another country?

Please email us on info@rinkiart.com to discuss.

How will my order be shipped?

Deliveries via courier will only be done on working days, within working hours to the address provided by you.

We send orders to major cities via courier which take approx 3-5 working days. Orders to outlying areas take approx 7-9 workings days.

If the items ordered are not currently in stock, please allow 21 – 28 working days for delivery.

We will send a waybill/ tracking number on your delivery notification email once your order has been sent. If you do not have your waybill number or have an issue with your shipment, please email us at info@rinkiart.com.

From time to time we do offer pre-order products – please see the product for delivery lead times.

If you require a rush order, you can email us on info@rinkiart.com and we will discuss rush order options with you.

How do I check my order status?

You will be sent emails informing you of your order status. If you have a query, you can email us on info@rinkiart.com. Please provide your full name, contact number and order number from checkout.

Can I cancel an order?

Orders can only be cancelled within 24 hours of payment being made. Please note that cancellation of orders will attract a 15% charge for administration costs and refunds will be made within 7 working days.

What happens when I receive a defective garment?

Please notify us by email within 14 days of delivery on info@rinkiart.com. We will gladly replace or refund any product that is defective. Please note however that we will not replace/refund a garment that is damaged due to negligence. Please send us a picture of the defect when sending through your email.

What happens if I receive the incorrect order?

Please notify us by email within 14 days of delivery, as specified on the packing slip/invoice you received with your delivery. We will then arrange to collect the incorrect item and send you the correct item. You can contact us on info@rinkiart.com.

How do I know if you have received my returned goods?

We will send you an email once your returned items have been received. You can also contact us on info@rinkiart.com

Can I exchange or return SALE items?

SALE items cannot be exchanged or returned.

What happens if items go on SALE after I have just purchased them?

If you purchase an item, have paid for the item and we then offer a SALE before your item is sent we will use our discretion on whether to offer a refund for the difference. If your garment has been packed, sent or delivered, no refund for the difference will be paid. Please email us on info@rinkiart.com to discuss.